Privacy policy for lumucelion.com

lumucelion is committed to protecting your privacy and handling your information with care. This policy explains how we collect, use, and safeguard your data in Australia.

Information we collect

We collect information needed to provide and improve our services.

• Personal details you provide, such as your name, email address, and contact information.
• Information about your use of our website, including access times and device data.
• Records of communication, including support requests and consultation notes.
• Payment details for subscription processing, handled securely by third-party providers.

How we use your information

Your data helps us deliver, maintain, and enhance our services.

• To provide ongoing planning support and respond to your requests.
• To improve our website and tailor content to your preferences.
• To process payments securely for your subscription.
• To comply with Australian laws and maintain service security.

Legal basis for processing

We process data in accordance with Australian privacy laws.

Your data is collected and used based on consent, contractual necessity, and our legal obligations. You may withdraw consent at any time, subject to applicable law.

Sharing information

We do not sell your data. Information may be shared as needed to deliver services.

• With trusted service providers who support our operations and keep your data secure.
• To comply with legal obligations or respond to lawful requests.
• If our business structure changes, as part of a transfer of assets, with notice to you.

Data security

Your privacy is important to us. We use industry-standard security measures to protect your data, restrict access, and conduct regular reviews. However, no method is completely secure, so please contact us if you have concerns.

Your rights

You have rights regarding your personal information.

• Request access to or correction of your data at any time.
• Request deletion or restriction of your personal data, subject to legal requirements.
• Withdraw consent for processing where applicable by law.
• Lodge a complaint with the OAIC if you believe your privacy rights have been breached.

Cookies and tracking

We use cookies to improve your site experience. You can manage your cookie settings or learn more in our cookie policy.

Cookie policy Cookie policy

Contact us

If you have questions about this privacy policy or your data, please contact our team for further information.

Policy changes

We may update this policy occasionally. Changes will be posted here with an updated date.